1. Introduction
This Privacy Policy describes how BacklinkIndex.net (“Company,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit our website at backlinkindex.net (the “Site”) or use our backlink monitoring and indexing platform (the “Service”).
By accessing the Site or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use the Service.
BacklinkIndex.net provides backlink verification, crawlability diagnostics, discovery processing, and index status monitoring. The Service is designed to speed up the process of getting backlinks discovered by search engines but does not guarantee that any search engine will index a specific page.
2. Information We Collect
2.1. Information You Provide Directly
We collect personal information that you voluntarily provide when you interact with the Site or Service, including:
• Account registration information: name, email address, and password
• Billing information: payment method details processed through our PCI-compliant third-party payment processor (we do not store full credit card numbers, CVV codes, or billing details on our own servers)
• Contact form submissions: name, email address, company or website name, reason for contacting, monthly backlink volume, and message content
• URLs submitted for backlink checking, verification, and monitoring
• Project names, workspace labels, and organisational data you create within the Service
• Communication content: emails, support requests, and feedback you send to us
2.2. Information Collected Automatically
When you visit the Site or use the Service, we automatically collect certain information, including:
• Device information: browser type, operating system, device type, and screen resolution
• Usage data: pages visited, features used, time spent on each page, click patterns, and navigation paths
• Log data: IP address, access times, referring URLs, and error logs
• Cookies and similar technologies: as described in our Cookie Policy at backlinkindex.net/cookies
2.3. Information from Third Parties
We may receive information about you from third-party services that you connect to your account, from payment processors that handle your transactions, or from analytics providers that help us understand how the Site is used. We do not purchase personal information from data brokers.
3. How We Use Your Information
We use the information we collect for the following purposes:
• To provide and maintain the Service, including processing your backlink scans, running crawlability diagnostics, and tracking indexing status
• To create and manage your account and authenticate your identity
• To process payments and manage your subscription
• To communicate with you about your account, respond to support requests, and send service-related notifications
• To send you product updates, feature announcements, and marketing communications (you may opt out at any time)
• To monitor and analyse usage patterns and trends to improve the Service
• To detect, prevent, and address technical issues, security threats, and fraudulent activity
• To comply with legal obligations, enforce our Terms of Service, and protect our rights
• To aggregate and anonymise data for statistical analysis, reporting, and product development
4. Legal Basis for Processing
If you are located in the European Economic Area (EEA) or the United Kingdom (UK), our legal basis for processing your personal information depends on the context:
• Contract performance: Processing necessary to provide the Service you have requested, including account creation, scan processing, and subscription management
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving the Service, preventing fraud, and ensuring security, where those interests are not overridden by your rights
• Consent: Processing based on your explicit consent, such as sending marketing communications or setting non-essential cookies
• Legal obligation: Processing necessary to comply with applicable laws, regulations, or legal proceedings
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
5.1. Service Providers
We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, hosting, analytics, and email delivery. These providers are contractually obligated to use your data only for the purposes we specify and to maintain appropriate security measures.
5.2. Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental or regulatory request, or if we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect our rights or safety, or prevent fraud or illegal activity.
5.3. Business Transfers
In the event of a merger, acquisition, reorganisation, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change and any choices you may have regarding your information.
5.4. With Your Consent
We may share your information with third parties when you have given us your explicit consent to do so.
5.5. Aggregated and Anonymised Data
We may share aggregated or anonymised data that cannot reasonably be used to identify you. This data may be used for industry analysis, research, and product improvement.
6. Data Storage and Security
All account data, scan results, and monitoring records are stored on encrypted servers hosted in the United States. Data is encrypted in transit using TLS (Transport Layer Security) and at rest. Backups are maintained for disaster recovery purposes and are subject to the same encryption and access controls.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Payment information is handled by a PCI-compliant third-party payment processor. BacklinkIndex.net does not store your full credit card number, CVV, or billing details on its own servers.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymise your personal data within a reasonable timeframe, except where we are required by law to retain it for a longer period.
Specific retention periods:
• Account information: Retained for the duration of your account and for up to 120 days after account deletion to allow for reactivation requests
• Scan results and monitoring data: Retained for the duration of your account. On Pro and Agency plans, historical data for removed URLs is retained so you can re-add them later without losing status history
• Payment records: Retained as required by applicable tax and financial regulations
• Support communications: Retained for up to 24 months after the last interaction
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
• Right of access: Request a copy of the personal information we hold about you
• Right to rectification: Request correction of inaccurate or incomplete personal information
• Right to erasure: Request deletion of your personal information, subject to legal retention requirements
• Right to restriction: Request that we restrict the processing of your personal information in certain circumstances
• Right to data portability: Request a copy of your personal information in a structured, commonly used, machine-readable format
• Right to object: Object to the processing of your personal information for direct marketing or where processing is based on legitimate interests
• Right to withdraw consent: Withdraw your consent at any time where processing is based on consent
To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days or as required by applicable law. We may request additional information to verify your identity before processing your request.
9. International Data Transfers
If you are located outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located. By using the Service, you consent to the transfer of your information to the United States. We implement appropriate safeguards, including standard contractual clauses where applicable, to ensure your data is protected in accordance with this Privacy Policy.
10. Third-Party Links
The Site may contain links to third-party websites or services that are not owned or controlled by BacklinkIndex.net. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children’s Privacy
The Site and Service are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information as promptly as possible. If you believe a child has provided us with personal information, please contact us at [email protected].
12. California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
• Know what personal information we collect, use, disclose, and sell
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Not be discriminated against for exercising your privacy rights
To submit a request, contact us at [email protected]. We will verify your identity before processing your request and respond within 45 days as required by the CCPA.
13. Changes to This Privacy Policy
We reserve the right to update, modify, or replace this Privacy Policy at any time and at our sole discretion. Changes will be published on this page at backlinkindex.net/privacy, and the “Last updated” date will be revised accordingly. Your continued use of the Site or Service after any changes constitutes your acceptance of the revised Privacy Policy.
For material changes, we will make reasonable efforts to notify you by email or through a notice on the Site prior to the change taking effect.
14. Contact Information
If you have questions about this Privacy Policy, wish to exercise your data rights, or have a privacy-related concern, contact us at:
- Email: [email protected]
- Support hours: Monday to Friday, 9:00 AM to 6:00 PM PST
- Response time: Within one business day
- Postal address: 548 Market Street, Suite 214, San Francisco, CA 94104, USA